Privacy & Marketing Consent Policy
Proverse FZ-LLC
This Privacy & Marketing Consent Policy sets out how Proverse FZ-LLC (“Proverse”, “we”, “us”, or “our”) collects, uses, and protects your personal information when you provide it to us. We are committed to protecting your privacy and complying with UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (the “UAE PDPL”), its Executive Regulations, and any applicable free zone data protection rules of the Ras Al Khaimah Economic Zone (RAKEZ).
1. Who We Are
Proverse FZ-LLC
Compass Building
Al Shohada Road
Al Hamra Industrial Zone – FZ
Ras Al Khaimah
United Arab Emirates
2. Information We Collect
When you submit your details to us (for example, through our website forms, email, or other means), we may collect the following types of personal data:
Full name
Email address
Telephone number
Business name and details (where applicable)
Any other information you choose to provide
3. How We Use Your Information
We will use the information you provide for the following purposes:
To respond to your enquiries and provide information about our services
To send you marketing communications, including newsletters, offers, promotions, and updates about our services
To improve our website, services, and customer experience
To comply with any legal or regulatory obligations
4. Marketing Communications
By submitting your details, you consent to receiving marketing communications from Proverse FZ-LLC by email, telephone, or other electronic means. You have the right to withdraw your consent at any time. You can do this by:
Clicking the “unsubscribe” link in any of our marketing emails
Contacting us directly using the details below
5. Legal Basis for Processing
We rely on your consent (Article 5 of the UAE PDPL) as the lawful basis for sending you marketing materials.
Where appropriate, we may also rely on the legitimate interests of our business or the performance of a contract (Article 6 of the UAE PDPL), provided such processing is necessary for our business operations and does not override your fundamental rights and freedoms.
6. Data Retention
We will keep your personal data only for as long as necessary for the purposes set out in this policy, unless a longer retention period is required by UAE law. If you withdraw consent, we will stop using your data for marketing purposes, but we may retain a minimal record to ensure your preferences are respected.
7. Data Sharing
We do not sell your personal information to third parties.
We may share your data with trusted third-party service providers who help us deliver our services (for example, email platforms or IT providers), but only where they are contractually obliged to protect your data in line with the UAE PDPL.
8. International Transfers
If your data is transferred outside the United Arab Emirates (for example, where third-party service providers are located overseas), we ensure that appropriate safeguards are in place in accordance with Articles 22 and 23 of the UAE PDPL. This includes transfers to jurisdictions deemed by the UAE Data Office to provide an adequate level of protection, or, where no such adequacy decision exists, transfers made under appropriate contractual safeguards or with your explicit consent.
9. Your Rights
Under the UAE PDPL, you have the following rights in relation to your personal data:
The right to access your personal data
The right to request correction of inaccurate or incomplete data
The right to request deletion of your data
The right to restrict or object to processing
The right to data portability
The right to withdraw consent at any time
The right not to be subject to decisions based solely on automated processing
To exercise any of these rights, please contact us using the details below.
10. Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction, in line with the security requirements of the UAE PDPL.
11. Contact Us
If you have any questions about this Privacy & Marketing Consent Policy, or if you wish to exercise your rights, please contact us at:
Proverse FZ-LLC
Compass Building
Al Shohada Road
Al Hamra Industrial Zone – FZ
Ras Al Khaimah
United Arab Emirates
Email: dan@proverseagency.com
12. Complaints
If you are unhappy with how we handle your personal data, you can contact us in the first instance. You also have the right to lodge a complaint with the UAE’s supervisory authority:
UAE Data Office
United Arab Emirates
Website: https://u.ae/